Toronto Camera Service in Toronto, ON Closed now

Reviews about Toronto Camera Service

• ★ ★ ★ ★ ☆

  2020-06-03, by W. Ford
  I definitely recommend this place, and they did 5 star work! The reason I gave a 4-star is because I found the actual customer service left me nervous moving forward. Without all the details, I had dropped off the flash 5 weeks before a major photography trip. I was told the estimate would be available a week to a week and half, but 2 weeks later I had to call and asked if information would be available soon. I was deciding between fixing the flash thinking it was a quick fix - broken mount, otherwise perfect condition - or just taking it on the tip as is and using it as a wireless unit. They did call back later that day giving the estimate and saying what needed to be done. I was really on the fence and initially declined thinking a parts order would take forever to come in. This is where I felt the customer service was lacking, as I tried to ask questions about how long until the part comes in or more details and I was met with the standard "we won't know until we order, and we won't order until you agree." I didn't feel confident with the timeline, so I declined. After a quick phone call to a partner, we decided it was better to just fix the thing, even if I couldn't bring it. So I called back and was met with completely understandable worry from the service. After a quick warning of payment liability (since I flip-flopped) we went ahead. Only 3 days later the unit was fixed and was ready to go. I happily picked it up and it is working perfectly and I am excited to have it with me! Like I said, 5 star service!!!! But there was no confidence in that decision moment. Mind you I was in a bit of a bind, normally I can afford to not worry about that. But the fact that they were so vague, and yet were able to actually get it so fast leaves me wondering. Regardless, I will definitely be using this service again. Just ask all the questions you need to feel confident in your repair.
• ★ ☆ ☆ ☆ ☆

  2020-02-13, by NDYSIGN
  I'd like to firstly start off by saying it took nearly 4 months for my lens to come back... literally almost HALF THE YEAR. The first time I got it back (1.5 months) the manual focus had a defect on it so I returned it since they have their warranty. When I returned they said that it was my own damages and that it was fine when the repair man fixed it but still agreed to fix it. Fast forward 2 months later (after I called them a few times in between the months) they finally said it was finished. I go to pick up the lens to find that the manual focus was STILL not working... They fixed it within a week and called me back, meaning they could have fixed it way earlier but it took them 4 months for my lens... I wouldn't recommend this place if you need your equipment back within a reasonable time period.