Party City in Toronto, ON Open now

Reviews about Party City

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  2020-03-24, by Valerie Jones
  I have never been treated so badly in a retail store nor I have seen a group of retail reps so disorganized. Very very very poor customer service. I waited for 20 minutes for my costume (it was 9 pm! not mid-day on a Saturday) to come out and finally after asking 5 people to help me I was told it was out of stock. (Last year was the same thing -- everything was out of stock.) The rep getting the packages from the back put away a whole box of returned items before serving customers. No one would help me. And when I complained to the lady at the cash (after spending $70), she was rude and shoved my $70 bag worth of purchases towards me without a thank you. A simple "sorry you had a bad experience" would have helped. Train your staff or don't hire people who do not know how to treat people properly. It's not that hard to be respectful! **UPDATE** Management actually called me to apologize which was really appreciated. In addition, they offered to pay for my purchase.