Hasty Market in Toronto, ON Closed now

Reviews about Hasty Market

• ★ ★ ☆ ☆ ☆

  2020-07-07, by James Kong
  So I went here on Monday, looks to be a new guy working as I've never seen him before. Normally I am in and out after getting what I need like lottery tickets and it's generally a 4 star experience but not this time. I sign and had over my 4 lotto tickets and ask to have them all replayed exactly the same. After about 10 mins he hands me just the papers that say they aren't winners to which I replied "I wanted them replayed." I wait another 5 minutes of him standing there, I tell him "After you check the ticket, a box appears asking if you want to replay the same numbers, just hit yes." So he rechecks a ticket and then hands me a new ticket. I notice on the new ticket it doesn't say "repurchased" at the top and tell him "this is a new ticket, not my same numbers." He insists it's the same. I ask for my old ticket back and right away they are all different numbers. If you don't know how to operate the machine, fine, just say so. But to lie to my face, like come on. So I try to explain to the guy what replaying the same numbers means. He keeps disagreeing with me that the $6 ticket I am hold is the same as the $6 old ticket I gave him. Finally he tells me to come behind the counter and do it myself. Umm what? So I go behind the counter and repurchase my numbers (good thing I worked at a convenience store during my University days so it was easy to remember). Afterwards I go to pay for my tickets and he tries to charge me for the misprinted $6 he made. I tell him I don't want it and to cancel that since it was his mistake. I literally had to argue for him to stop asking me to pay. This location is convenient for me, but if he's going to be working here regularly, I'm going down the street to Rabba. The guy clearly needs more training and a lesson in customer service.