Endy in Toronto, ON Closed now

Reviews about Endy

• ★ ★ ★ ☆ ☆

  2019-12-30, by Vikki G
  I was a bit let down in the customer service part of my experience for the following reasons: 1) I waited a week to receive notice that my shipment will be sent 2) The VERY same day I received this notice (6am ) -- a few hours later my shipment came ??? I had no way to prepare or even have knowledge that something was being delivered that day -- I was at work ! 3) Thank Goodness for a VERY helpful UPS driver -- who coordinated a time with me to come back + re-deliver my mattress. I was disappointed in this as I had to literally scramble to get back home; I would have hoped that this 'ready for shipment' email was sent a few days prior so that I would had time to prepare. Few other notables: 1) Be prepared to haul 70lbs (queen) mattress to your apt 2) There is a scent to the mattress (probably from plastic) that lingers after you unravel all the plastic. My hope is Endy invests MORE time into customer service, especially provided that we are paying a good chunk of change for this product. On the Plus side: The instructions are super easy to follow and the mattress is VERY comfortable ! I love it enough to keep my mattress !
• ★ ★ ★ ☆ ☆

  2019-12-14, by J M
  Their mattress is just okay. Not the firmness that we expected. The return is NOT smooth. They make it sound great, but it's an inconvenience. They have partners that only service specific areas. And they are not available everyday. They only pick 2 days in a week. Which does not helps us out cause we both have work and no one's home during weekday.