Spaw Boutique & Doggie Daycare in Toronto, ON Open now

Reviews about Spaw Boutique & Doggie Daycare

• ★ ★ ★ ☆ ☆

  2020-08-31, by Ashley Taborda
  Today we took our kitty to Spaw Boutique for the second time. The first time was fine, although our kitty, who is the most docile, never-afraid-of-grooming cat in the world, ended up with a cut (which she'd never had before in 7 years of fairly regular grooming). The groomer seemed to feel quite bad about it, so we let it go, and it didn't impact our decision to return. Today, we returned for a second time. Before going, I got a call to confirm the appointment, advising me that prices had been increased by 15% because of minimum wage increases. We decided to proceed with the appointment. Today, we picked our baby up and I can assure you - we'll never bring her back again. She came back to us with her paws wrapped up in yellow tape, as both front paws were bleeding. Apparently they dry cats' hair in a cage and she was so afraid of the dryer, that she cut herself on the sides of the cage (just having a cage is an interesting choice, when glass options exist, as a glass area is what my prior groomer used). Beyond the cut paws, and the advisory that we should go to the vet tomorrow to get antibiotics, the hair cut was not up to par. The groomer barely, and very unevenly, trimmed her paws and left an unappealing tuft of hair on one side of her neck. And that's just what can be captured by photo. To top it all off, we walked out paying $160. Absolute absurdity. Interestingly, in between groomings, while cutting my cat's nails at home, I noticed that she all of a sudden started getting antsy when I would cut her nails, even biting me. As a 7-year old cat, I found it odd that she would all of a sudden start reacting like that to me cutting her nails, an activity she'd never so much as flinched as a reaction to in the past. Now, I'm genuinely concerned that her experience at Spaw is what has changed her behaviour. With her poor paws the way they are currently, I imagine we'll have long-standing issues whenever grooming her in the future. Very sad, as grooming is an unfortunate necessity with her crazy Persian hair. Edit: this matter was resolved promptly and with compassion, almost/possibly to the point that I would take my cat back. Props to Amber for making me feel much better for what happened and for taking ownership of the situation. Much appreciated.