Home & Garden RONA in Toronto, ON Closed now

Reviews about Home & Garden RONA

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  2019-11-26, by iby safari
  Prices are ok... just not a lot of staff around to lend a hand when needed but that is typical of most hardware stores these days... to bad though probably would save a lot of time
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  2019-10-16, by Palm Sunday
  I have called the Stockyards store several times regarding my install and I'm so not happy right now. We went into the store on Monday December 11th to inquire about an exterior door installation. We paid for them to come measure ect. We haven't heard anything from anyone for 3 weeks. I called the store and left 3 messages and no one has called back. I called there today and they transferred me to installs. Once again I got an answering machine. I hung up and called back. The same person answered and I said I don't want to leave a message please transfer me to a manager or anyone that can please help me. She was very pleasant. The manager picks up and walks right over to installs himself to try to get someone. He informs me they are currently on a call. He asked if he could get my info so he could get the guy to call me back. I informed him that I have already left 3 messages. He assured me they would call back asap. Four hours go by and no one called so I emailed a complaint to head office. They promptly got back to me. A very helpful man from Stockyards named Peter called me shortly after. Apparently the person that sold the measure didn't do any of it properly so it never even went to installs. So my options were to start over which would take about another 6ish weeks or they could give me a refund. I opted for the refund and will be going to Home Depot. This is horrible customer service. Totally unacceptable. You should really train your staff so you are at least somewhat on par with your competition.